Lucky Hills is committed to providing an entertaining and safe gaming environment for all our users. We believe that gambling should always be a choice made for entertainment and should never cause financial or emotional distress. This policy outlines our commitment to responsible gambling and the tools we provide to help you stay in control.
Access to Lucky Hills is strictly limited to individuals aged 18 and over. We implement age verification procedures to ensure that minors do not access our gambling services. We encourage parents and guardians to use filtering software (such as Net Nanny or CyberPatrol) to prevent minors from accessing gambling websites on shared devices.
We offer a range of self-help tools designed to help you manage your gaming activity effectively. These can be accessed through your account settings or by contacting our support team.
You can set daily, weekly, or monthly deposit limits to ensure you only spend what you can afford. Once a limit is reached, the system will prevent further deposits until the period has elapsed.
To help you manage the time spent on the platform, you can set session duration alerts or hard limits that automatically log you out after a specified period.
If you feel you need a short break, you can request a "Time-Out" period ranging from 24 hours to 6 weeks. During this time, you will not be able to access your account.
For users who feel their gambling is becoming a problem, we offer a formal self-exclusion process. This is a longer-term commitment (typically 6 months to 5 years) during which your account will be permanently deactivated and you will be removed from all marketing lists.
It is important to monitor your behavior. Warning signs that gambling may no longer be for entertainment include:
Spending more money or time on gambling than intended.
Chasing losses to try and win back money.
Borrowing money or selling assets to fund gambling.
Neglecting work, family, or personal responsibilities.
Feeling anxious, stressed, or guilty about your gambling habits.
Set a budget before you start and stick to it.
Never gamble with money needed for essentials (rent, food, bills).
Take regular breaks and monitor the time.
Do not gamble when under the influence of alcohol or if you are feeling distressed.
Remember that gambling outcomes are based on chance and are not a reliable way to make money.
If you feel that you are losing control of your gambling, we strongly encourage you to seek independent professional advice. There are numerous confidential and free services available in Australia that provide support for individuals and their families.
Our customer support team is trained to recognize signs of potential gambling problems and is empowered to provide information on our responsible gambling tools. We monitor account activity for patterns that may suggest a risk to the player's wellbeing.
If you need help setting a limit or wish to discuss self-exclusion, please contact us immediately:
Email: [email protected]
Phone: +61 2 8015 2341